Privacy Policy

1. Information We Collect

To provide accurate room service, wellness bookings, and concierge requests, we collect specific information:

• Guest Identification: Name, Room Number, and Check-in/Check-out dates to verify your stay.
• Service Requests: Details of food & beverage orders, dietary preferences, housekeeping requests (e.g., extra towels), and spa appointments.
• Device Data: We collect device identifiers to ensure app security and optimize the digital menu experience.

2. Sharing Data with Hotels

OrderNxt acts as a bridge between you and the hotel.

• Fulfillment: We share your name, room number, and order details strictly with the Hotel Staff (Kitchen, Front Desk, Housekeeping) to fulfill your requests.
• Integration: Your data may be synced with the Hotel's Property Management System (PMS) to automate billing to your room folio.

3. How We Use Your Information

We use your data solely to:

• Process in-room dining and service orders in real-time.
• Personalize your stay by remembering preferences during your visit.
• Send status updates regarding your orders (e.g., "Your food is on the way").

4. Data Security

We implement strict security protocols to protect your stay details and payment information. Data transmitted between the OrderNxt app and Hotel systems is encrypted via SSL/TLS.

5. Your Rights

You have the right to request access to the data we hold about you or request its deletion upon checking out. Please note that some transaction records may be retained by the Hotel for legal and billing purposes.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at: mandeep@ordernxt.in.